Home care that finally feels — like a familiar face at the door.
In-home aged care support across Australia — personal care, domestic assistance, nursing and social support, funded through Support at Home or privately.
Support at Home, transitioned packages and private care — with the worker you chose. Meet before you commit. Keep the same person every week. No lock-in.
- Aged Care Quality Standards compliant
- Nationally verified support workers
- Registered NDIS & aged care provider
- Weekly written care notes for family
Or call us anytime at 1300 443 848
"Same worker every Tuesday for eighteen months. Mum calls her family now."
— Julia, daughter · Sydney
Why families move to Support Network
Not another rostered stranger. The worker Mum actually chose.
Traditional providers send whoever's on shift. We do it differently: independent workers, personalised matching, and the same familiar face every week.
More choice
Shortlist workers by personality, language, gender and interests. You pick — we don't allocate.
Greater flexibility
Book a visit, half a day, or 24/7. Change your schedule week to week — no penalty.
Independent workers
Experienced Australian workers who choose this life, not agency shift-fillers.
More of your funding, more care
Less spent on office overheads means more of your budget reaches the person at your door.
Personalised matching
We match by the small things: shared language, love of gardening, same footy team.
Meet before you commit
Free meet-and-greet with every worker before they ever start a shift.
Traditional providers vs Support Network
The quiet difference — who turns up, and whether you chose them.
| Traditional home care | Support Network | |
|---|---|---|
| Who turns up | Whoever is rostered | The worker you chose, every visit |
| Meeting them first | Rarely offered | Free meet-and-greet before any shift |
| Changing your team | Long wait for changes | Change anytime, no lock-in |
| Starting care | Assessment, then a waitlist | Can start within 48 hours |
Who turns up
Traditional
Whoever is rostered
Support Network
The worker you chose, every visit
Meeting them first
Rarely offered
Free meet-and-greet before any shift
Changing your team
Long wait for changes
Change anytime, no lock-in
Starting care
Assessment, then a waitlist
Can start within 48 hours
Who we support
Whether you're arranging care for yourself — or for the person who raised you.
Older Australians
Staying in the home you love, with a familiar face every week. Help with the bits that have got harder — nothing you don't need.
Adult children & families
For the phone call from Mum. We'll set up care, keep you looped in with weekly notes, and be the ones you ring when something changes.
Support at Home participants
Already have a budget? Bring it to us. We'll work with your existing classification and keep the same familiar faces every week.
Private clients
No package, no assessment. Just call us — support can start within 48 hours.
Customer stories
The Tuesday morning that changed everything.
Beryl, 82 · Ballarat, VIC
"I look forward to Tuesdays now."
Beryl's worker Priya arrives at 10, walks the dog with her, then they cook lunch together. Same person, sixteen months running.
Ron, 79 · Manly, NSW
"It felt like getting my independence back."
After a hip replacement, Ron needed help for three months. Two workers, both from his suburb. He's back on his bike now.
Nan Lidia, 88 · Preston, VIC
"The kids finally stopped worrying."
Lidia's family lives interstate. Weekly written notes and a Sunday photo have replaced the anxious phone calls.
Arrange home care
One quiet call. No pressure.
A home care specialist will call within 4 business hours to walk you through options, funding and matching workers in your area.
Home care enquiry — three questions
Aged care — frequently asked
The questions families ask us most.
Related pages
Find a support worker
Browse verified workers in your area — meet before you commit.
How Support Network works
Six quiet steps from hello to home.
Funding guide
Support at Home and private care explained.
Whenever you're ready
A familiar face at the door begins with one quiet call.
We'll listen first, walk through funding options, then match you with the right worker — at your pace, never ours.
No lock-in. No pressure. A real Australian on the other end of the line.
Let’s figure it out together
No pressure. No confusion. Just clear, kind guidance — one step at a time.